Frequently Asked Questions
Everything you need to know about Moody Store beauty essentials.
Are Moody Store products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I store my skincare products?
To maintain the integrity of active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.