Returns & Exchanges
At Moody Store, we want you to love your beauty routine, which is why we offer a 30-day window for returns on all unopened cosmetics and skincare products. If a product doesn't match your mood, we are here to ensure your exchange or refund process is as seamless as your favorite serum.
Initiate Your Request
Log into your account portal and select the items from your recent order that you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Quality Check & Refund
Once our beauty experts inspect the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing